Refund policy

You may return eligible merchandise within 45 days of purchase. 

Orders paid through PayPal must be returned within 30 days of purchase. 

We cannot accept return or refund requests outside these timeframes. 

Items must be in original condition. 

Items must not be washed, worn, or altered. 

We may deny a return, exchange, or refund if the item does not meet these requirements. 

For eligible orders, you can start a self-service return through our returns portal at needtobreathe.loopreturns.com. 

If self-service returns or exchanges are available for your order, the portal will show the options available to you. 

If an exchange is not offered for your item, you may return it under this policy and place a new order for the replacement item you want. 

If a mailed return is accepted outside the self-service process, send the item, your order number, and a note explaining the return to: Merch Made Easy, Attn: Returns, 449 Atlas Dr., Nashville, TN 37211. 

Approved refunds are issued to your original payment method. 

Refunds cover the price of the returned item(s), minus original shipping and handling charges, unless the law requires otherwise. 

After we process your return, it may take a few business days for the refund to appear in your account, depending on your bank or payment provider. 

You are responsible for return shipping costs unless the item was damaged, incorrect, or incomplete due to our error. If your order included Checkout+ return shipping coverage, your return shipping cost will be covered as described at checkout. 

Certain items may be marked final sale, non-returnable, or subject to additional return or exchange limits on the product page, at checkout, or in promotional terms. 

If those terms conflict with this policy, the product-specific terms will control. 

All digital music purchases are final and non-refundable. 

Other digital goods or digital content are also non-refundable unless the law requires otherwise or different terms are shown on the product page or at checkout. 

If you have trouble accessing digital music, contact support@merchmadeeasy.com and include the store name and your order confirmation number. 

We do not accept partial returns on bundles unless the law requires otherwise. 

To receive a refund for a bundled purchase, the full bundle must be returned. 

If a carrier returns your order to us as Return to Sender because of an incorrect address, refused delivery, or unpaid customs charges, we will issue a refund after the package arrives back at our fulfillment center, minus original shipping and handling charges and any additional fees we incur, where allowed by law. 

For international orders, you are responsible for any customs duties, import taxes, brokerage fees, and similar charges. 

We are not responsible for delays, non-delivery, or returned shipments caused by customs processing, refusal to pay customs charges, or restrictions imposed by the destination country. 

If your order arrives damaged, incorrect, or incomplete, please contact customer support promptly. 

If you think your package is lost in transit, please wait to contact us until the later of: 

5 business days after the estimated delivery date for domestic shipments; 

14 business days after the estimated delivery date for international shipments; or 

10 days after the last tracking update showing movement, unless the carrier confirms earlier that the package is lost. 

Requests made before these timeframes may be denied as premature. 

If tracking shows your package was delivered but you did not receive it, you must notify us within 5 days of the marked delivery date so we can review the issue. 

We may wait up to 2 business days after the delivery scan before starting a review and may ask for more information to investigate. 

Packages marked as delivered are not automatically eligible for a refund or replacement. 

We are not responsible for packages lost or stolen after confirmed delivery. Any resolution will be based on carrier records, the details of the claim, account history, and applicable law. 

Certain items, including preorder, presale, made-to-order, autographed, signed, limited-edition, collectible, or promotional items, may have additional return, exchange, cancellation, or refund limits shown on the product page, at checkout, or in related terms. 

If those terms conflict with this policy, the more specific terms will control, unless the law requires otherwise.